Trouble accessing account

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  dheo12345 · Member · May 10, 2017 at 12:00 pm

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  Hi team,

  I have an account created and assigned to a Yahoo email address. Unfortunately I’ve deleted my Yahoo account, and I cannot recover WordPress password. How can I recover WordPress password?

  Thanks

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  hacchism · Staff · May 10, 2017 at 12:32 pm

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  Hi there,

  The following support page helps you to reset the password of your account.

  Passwords
  https://en.support.wordpress.com/passwords/

  In your case, probably you need to use Account Recovery form because you can’t access to your primary email address. But anyway, please check the support page above and follow the steps in it.

  Thanks :)

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  dheo12345 · Member · May 10, 2017 at 12:36 pm

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  Hi hacchism.

  Unfortunately if i try to use “Account Recovery form” they ask me to enter the answer for one of the following questions: Paypal Transaction ID, Activation URL or Key or Two-factor Authentication Codes. I am not able to provide them this because I don’t know them no more. I last used this account more than 6 years ago :(.

  I need an email address where I can send an email and explain my situation.

  All I want is to delete a blog associated with that WordPress account :(.

  Thanks

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  hacchism · Staff · May 10, 2017 at 12:42 pm

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  Hi @dheo12345,

  I understood. In that case, I don’t know if there are other ways for you to reset your password.

  I just tagged this thread for the assistance from staffs. Hopefully, they can provide an alternative way to assist you. Please wait for their reply here patiently.

  Thanks!

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  camikaos · Member · May 10, 2017 at 6:13 pm

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  Hi @dheo12345,

  We’ll need to discuss information that we shouldn’t post on a public thread so I’m moving this conversation to email. You can expect to hear from someone shortly.