Trouble accessing Website through wordpress

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  sverdi310 · Member · May 28, 2021 at 12:29 am

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  Hello,

  I am trying to access saharverdidds.com through the wp-admin and I receive error 1020 whenever trying to enter. I do not see why this issue would arise as I am the owner of the site. Thank you.

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  maksimurasov · Member · May 28, 2021 at 7:37 am

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  Hi there,

  This forum is dedicated to WordPress.com users who have hosted their websites on WordPress.com, while your website is using open source WordPress.org software and is not hosted on WordPress.com as I can see here: https://hostingchecker.com/.
  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers of WordPress.com. You can read more about the differences between WordPress.org software and WordPress.com here: https://en.support.wordpress.com/com-vs-org/ or here https://wpisnotwp.com/.
  
  In your case I suggest you to:
  Start from this article, as long as you use Cloudflare: https://community.cloudflare.com/t/wp-admin-firewall-settings-gives-me-error-1020/174810
  If that is not helpful, you can contact Cloudflare support to help: https://support.cloudflare.com/hc/en-us.
  If that still does not help, you shall contact your hosting provider (probably GoDaddy, I can not see that)

  If that still does not help, you can ask the WordPress.org community for advice or look for solutions on existing forum threads: https://wordpress.org/support/forums.

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  staff-mckluskey · Staff · May 28, 2021 at 7:59 am

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  Hi there!

  I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/.

  You can look for help at the community forums here: https://wordpress.org/support/forums/.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.