Trouble Activating My Acoount

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  rodrigoianiszewskilvgcl · Member · Apr 20, 2020 at 5:00 pm

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  Hi everybody
  I am the owner of the site http://www.lvg.cl, that is constructed using wordpress. I want to update my site but at the login, WP sent me activation email to an email that doesn’t exist anymore (and old domain). What can I do to recover the access?

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  supernovia · Staff · Apr 21, 2020 at 2:30 am

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  Hi, Hi, this is a self-managed copy of WordPress through another host. It’s quite different from a site that is on our servers.

  And since your site is not here on our servers, we don’t have access to help you regain access. But I may be able to point you in the right direction.

  First contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
  https://wordpress.org/support/article/resetting-your-password/

  As long as you can log into your hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support