trouble getting Zemanta to work since early last week

  • Unknown's avatar
    samuelsnodgrass · Member ·

    I was having a blast with Zemanta’s related links and suggested tags till this last week. Now it’s there, but I can’t get it to work. I tried going to user, my personal settings, and turning it on. I tried downloading it. I don’t know what happened but I want and need it back. Can someone help me troubleshoot this? Thanks. -Samuel S.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    raincoaster · Member ·

    Apparently Zemanta is having some internal problems right now and they’re working on a fix.

  • Unknown's avatar
    zemanta · Member ·

    Hey Samuel, thanks for reaching out, I’ll gladly help!

    So if I understood you right, you downloaded, installed & activated our browser extension but you’re still missing your full Zemanta widget?

    If so, go to your create-new-post page, open up the ‘Screen Options’ drop-down menu and un-tick the box next to “Use Zemanta to find related content”. After that, refresh the whole page and wait for your widget to load up. (Also make sure that your browser extension is enabled/activated.)

    If not, let me know what’s going on exactly, what you’re missing and if possible, a screenshot of the problem. I’ll be more than happy to help you out! Here’s my email address: support[at]zemanta[dot]com

    Looking forward to your reply! Take care & have a nice day!

    Best,
    Silvo

  • Unknown's avatar
    sallymcclain · Member ·

    I am having the same problem. Following those directions does nothing.

  • Unknown's avatar
    timethief · Member ·

    If not, let me know what’s going on exactly, what you’re missing and if possible, a screenshot of the problem. I’ll be more than happy to help you out! Here’s my email address: support[at]zemanta[dot]com

  • Unknown's avatar
    zemanta · Member ·

    Hey Sally, I forgot to paste the link to our downloads page, where you can get the correct browser extension, before proceeding with the steps I described earlier — here’s the link: http://zem.si/PqCSDD

    After you successfully downloaded, installed & activated your extension, follow those steps I described above, and you should be good to go.

    If not, let me know what’s going on exactly, what you’re missing and if possible, a screenshot of the problem. I’ll be more than happy to help you out! Here’s my email address: support[at]zemanta[dot]com

    Looking forward to you reply! Take care & have a nice day!

    Best,
    Silvo

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