Trouble importing a WXR file

  • Unknown's avatar
    elemdearhiva · Member ·

    Hi, after attempting to import a WXR file (moving a site for one WordPress to another) I get stuck with a message “Importing takes 15 minutes or a while longer if your site has a lot of media. You can safely navigate away from this page if you need to: we’ll send you a notification when it’s done.”

    Then nothing happens for days. Presumably it doesn’t work and I can’t restart or cancel the procedure.

    As I saw, other people had similar problems so let me just stress:
    – my WXR file is smaller than 15 MB (10.7)
    – I had cleared the browser cache and it didn’t help
    – I had deleted all comments and other non essential things
    – my WordPress installation and theme are all up to date
    – however, my browser was a little outdated, so that might have been the problem

    So I’m asking for help or advice on what else to do and I need mods to cancel the import process.

    Thanks.

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Are you trying to import the WXR file to a WordPress.com site or a self-hosted WordPress one?

    If you’re using the self-hosted version of WordPress, you should ask over at the WordPress.org forums:

    https://wordpress.org/support/

  • Unknown's avatar
    elemdearhiva · Member ·

    Hi,

    I’m importing to a WordPress.com but from a self-hosted WordPress.

  • fstat · Staff ·

    Looks like something is wrong with the format of your export file. I have reset the import on your WordPress.com site. Can you please try and export the file again and import it here:

    https://lmdhr.wordpress.com/wp-admin/admin.php?import=wordpress

    If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!

  • Unknown's avatar
    elemdearhiva · Member ·

    Yes, when I tried to export ‘All content’ the file kept ending up corrupted. However, exporting segments separately (‘Posts’, ‘Pages’, ‘Media’ etc.) worked without any problem. I was able in the end to import everything by segments and that’s what I would suggest to others with similar problem.

    Thanks for the help.

  • fstat · Staff ·

    I’m glad that you found a solution and I appreciate for sharing it here.

    Have a good day and let me know if you have further questions.

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