Trouble loading a custom header image

  • Unknown's avatar
    karlajowasion · Member ·

    Every time I try to change my header image, I upload the image I want, and then hit Crop and Publish, I get the following message:

    “Image could not be processed. Please go back and try again.”

    I’ve tried it with numerous different images, and I get the same message every time. I’ve never had this issue before, and I am using the same computer I’ve always used to edit my site.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    karlajowasion · Member ·

    Oh my gosh. After I submitted this, I went back and tried again and it worked. For pete’s sake…it hasn’t worked for two days!

    My computer hates me.

  • Unknown's avatar
    timethief · Member ·

    What you are experiencing is likely to be either a browser issue, a Flash issue, or a connection issue.

    How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

    Are you using http:// or https:// see http://en.support.wordpress.com/https/

    Which browser and version of it are you using? Have your tried clearing your browser cache and cookies? http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

    Is your browser version up to date? You can upgrade any browser version here.
    http://browsehappy.com/

    Do you have third party cookies enabled? Do you have another browser you can try?

    You can use this link to see if your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/

    Sometimes operating system and/or security system updates can cause problems so check for known issues. When you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.

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