Trouble paying

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  jillirealtypdx · Member · Mar 7, 2019 at 7:48 pm

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  I’ve been trying to sign up for an annual subscription for the past two days and it just keeps saying that the price is calculating, and will not allow me to submit even after entering a valid credit card number.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Mar 8, 2019 at 4:30 pm

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  Howdy –

  It sounds like the browser cache needs cleared. Please give that a try as a first step:

  Solve Common Browser Issues

  Then try and make the purchase again. If it doesn’t work let me know. You can also consider trying the purchase from a different browser.

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  jillirealtypdx · Member · Mar 8, 2019 at 8:22 pm

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  Thanks. I had searched the forums after posting and tried all of the following:
  – Two different browsers (Chrome and Firefox)
  – Cleared the cache (twice)
  – Restarted my computer

  None worked. I am working on a Mac and borrowed a PC – and then it did work.

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  staff-doublebassd · Staff · Mar 8, 2019 at 9:10 pm

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  Hi there,

  Hmm..interesting. I see that the account that you are contacting us from isn’t the account you purchased the upgrades with. Can you post in this thread under the account where you purchased the upgrades under? I would like to look into the transaction history and see if it says anything regarding your payment attempts.

  Thanks!