trouble paying and signing up

• 

  abhollingsworth · Member · Jan 11, 2015 at 6:56 pm

  • Copy link
  • Add topic to favorites

  Trying to sign up for Premium, so I provided my credit card and info. However, when I Clicked on the Submission Bar (which brightened, as if functioning), nothing happened. Although worried that I might be billed twice, I clicked again. Still nothing. No notice that I had not filled out everything either. So, I closed out and checked e-mail to see if I was “in” yet. Nothing.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jan 11, 2015 at 7:01 pm

  • Copy link

  What do you see at these two locations?

  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/

  Washboard > Store > Billing History

  View Your Billing History

• 

  abhollingsworth · Member · Jan 11, 2015 at 7:35 pm

  • Copy link

  1st one — Support & upgrade, but no help
  2nd link — shows no evidence that I’ve been billed, even though some of my profile has been recorded, and I’m called a member

• 

  timethief · Member · Jan 11, 2015 at 7:36 pm

  • Copy link

  Aha! Then it appears that your upgrade purchase did not go through. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  abhollingsworth · Member · Jan 11, 2015 at 7:42 pm

  • Copy link

  thanks

• 

  timethief · Member · Jan 11, 2015 at 7:46 pm

  • Copy link

  You’re welcome.

• 

  gracejiyoung · Member · Jan 14, 2015 at 1:52 am

  • Copy link

  Hi there,

  I’m not seeing any Premium free trial upgrades in your account nor am I seeing any transaction failures. Can you please try again?

  Sorry for the inconvenience!