Trouble receiving confirmation email despite 5 requests.

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  ngrouni · Member · Mar 10, 2017 at 5:50 pm

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  I am trying to set up my account and upload my picture but am not receiving any confirmation emails.

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  sarahwithersblog · Member · Mar 10, 2017 at 6:01 pm

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  Hello,

  Which email provider do you use? Gmail for example has a social tab and often routes emails from sites like WordPress into this folder rather than the inbox.

  If you use another provider have you checked the junk mail folder?

  Apologies if this seems like obvious advice and you’ve already checked

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  timethief · Member · Mar 10, 2017 at 6:22 pm

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  Please make sure your email address is correct on this page https://wordpress.com/me/account

  Check your email client spam filter please and if you use Gmail or a or G Suite account see here https://en.support.wordpress.com/email-notifications/gmail-issues/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Mar 11, 2017 at 1:32 am

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  Hi @ngrouni, I can see we’ve sent the activation emails several times. I’ll try emailing another way, but you’ll want to check with your mail provider to see why they aren’t letting you see your mail, because on our side, it says the mail was delivered.