Trouble renewing my domain…help :)

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  dadpreneurship · Member · Jun 6, 2017 at 7:52 pm

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  For some reason I am having trouble renewing my domain http://www.saudjuman.com. Can you give me some guidance?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jun 7, 2017 at 2:12 pm

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  Hi dadpreneurship,

  saudjuman.com is owned by another account — please login as sjuman and reply here. Once you’ve done that, I’ll be happy to help.

  Thanks!

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  sjuman · Member · Jun 7, 2017 at 5:26 pm

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  Hi Gem,

  I just logged in and am now in sjuman. Can you please help me renew my domain saudjuman.com?

  I really need to get it back online.

  Thank you so much for your help.

  WIth gratitude,

  Saud.

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  gemmacevans · Member · Jun 7, 2017 at 8:21 pm

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  Hi Saud,

  Thanks for logging in. saudjuman.com expired on 2017-03-30 and is currently in the redemption period:

  Domain Expiration

  We can still try to recover the domain but you will need to pay an $80 redemption fee in addition to regular domain costs ($26). If you agree to these costs I will send a payment request and start the recovery process.

  If you do not want to pay the fee, you can wait until the domain is released but there is no guarantee you will be the first to register it.

  Please let me know what you would like to do as soon as you can.

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  sjuman · Member · Jun 7, 2017 at 8:54 pm

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  HI Gem,

  Yes I will pay the $80 plus the $26. Please send me th payment request and I will take care of this this evening.

  I want to re-register it right away.

  With gratitude,

  Saud.

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  gemmacevans · Member · Jun 8, 2017 at 9:09 am

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  Hi Saud,

  I’ve just sent a payment request to the email address on your account — please let me know if you don’t receive it.

  Once that has been paid, I’ll contact our domain registrar.

  Thanks!

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  sjuman · Member · Jun 8, 2017 at 3:51 pm

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  Hi Gem,

  I just paid everything in full. What would be the next step to get me back online?

  With gratitude,

  Saud.

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  gemmacevans · Member · Jun 8, 2017 at 4:26 pm

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  Hi Saud,

  Thanks for your payment. I’ve contacted our domain registrar and will let you know when I have an update — we usually hear back in 1-2 business days.

  Speak to you soon.

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  sjuman · Member · Jun 8, 2017 at 4:43 pm

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  Hi Gem,

  Looking forward to hearing from you.

  Saud.

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  gemmacevans · Member · Jun 9, 2017 at 9:00 am

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  I’ll keep you posted :)

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  gemmacevans · Member · Jun 12, 2017 at 8:12 am

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  Hi Saud,

  Good news! I was able to recover the domain and it is now active on your account :)

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  sjuman · Member · Jun 12, 2017 at 2:05 pm

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  Hi Gem,

  Thank you so much :)

  Is there anything else i need to do at this point?

  With gratitude,

  Saud.

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  sjuman · Member · Jun 12, 2017 at 2:05 pm

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  Hi Gem,

  Thank you so much :)

  Is there anything else i need to do at this point?

  With gratitude,

  Saud.

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  gemmacevans · Member · Jun 12, 2017 at 2:54 pm

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  Hi Saud,

  Is there anything else i need to do at this point?

  No, there is nothing else to do now. You’re all set until the renewal date next year.