Trouble renewing my WordPress account

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  kylietransitionalbody · Member · Nov 13, 2017 at 9:37 pm

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  Hi there,

  My WordPress account was due for renewal in about April 2017. I didn’t receive any emails or links to be able to renew my subscription and I can’t find how to do this with you. I tried to set up an account via my Google but it’s created a whole new account for me. I am really stuck and a bit frustrated I can’t access my website. My website is still up and running but I can’t get to the back-end to make changes.

  My website I have listed with you is http://www.transitionalbody.com.au and I have all the required hostings and listings up to date with Crazy Domains. I really need guidance in this situation and any suggestions would help. Or if someone could send me a link for renewal to my email address: (email visible only to moderators and staff)

  Thank you kindly,

  Kylie

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  avydun · Staff · Nov 13, 2017 at 9:48 pm

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  Hello,

  Here is what you can do. Login into your WordPress.com account with the same login format you used earlier. Please do not use your Google account to login as that has created a whole new WordPress.com account for you.

  Once you are logged in into your WordPress.com account, you can visit the purchases page to see what products you have purchased with WordPress.com and manage your subscription there.

  I hope this helps. Feel free to get back if you have questions.

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  supernovia · Staff · Nov 13, 2017 at 11:36 pm

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  Hi @kylietransitionalbody, actually that site doesn’t seem to be hosted here at all. Have you tried reaching out to syrahost.com ?