trouble replying in notifications window

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  ideflex · Member · Sep 28, 2013 at 5:01 pm

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  I have been having trouble replying to comments from the pop-up window (that appears in the notifications side drop-down in both the mobile and monitor versions of WP) when I click on REPLY. I enter the text and then click but nothing happens, forcing me to cut and paste my response into the reply drop-down that is in the body of the actual post under the approved comment. Any ideas?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 28, 2013 at 5:19 pm

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  In order to assist you Staff need the details of your computing environment. Please work through what follows and post your results.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. Try using another browser.

  5. If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) And what any error reports you receive state.

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  brookedot · Member · Oct 1, 2013 at 11:02 pm

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  Hello there,

  If you’re still having problems I’d recommend you take a look at timethief’s suggestions. This sounds like it could be a browser or JavaScript related issue to me. Please let us know the steps you’ve taken to resolve this, ie, things you’ve tried. This will give us a better idea of that to suggest.