Trouble shoot website Error!

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  1kidyer · Member · Jan 11, 2023 at 3:40 am

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  While updating outdated plug ins, this error message comes up and the website is now down. Can you help trouble shoot?

  Warning: require_once(/home/customer/www/hairmanefocus.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php): failed to open stream: No such file or directory in /home/customer/www/hairmanefocus.com/public_html/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php on line 13

  Fatal error: require_once(): Failed opening required ‘/home/customer/www/hairmanefocus.com/public_html/wp-content/plugins/facebook-for-woocommerce/includes/fbutils.php’ (include_path=’.:/usr/local/php74/pear’) in /home/customer/www/hairmanefocus.com/public_html/wp-content/plugins/facebook-for-woocommerce/class-wc-facebookcommerce.php on line 13
  There has been a critical error on this website.

  Learn more about troubleshooting WordPress.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jan 11, 2023 at 5:51 pm

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  Hi,
  
  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
  
  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums.
  
  Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
  
  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.

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  staff-ozmodiar · Staff · Jan 11, 2023 at 5:52 pm

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  However…

  Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you (in addition to automated backups, updates, and security protection).

  https://wordpress.com/pricing/

  We have a guide to help move your site to WordPress.com here and our support team can also assist:

  https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please let us know if you have any questions about WordPress.com, our plans, or our features.