Trouble Starting a Site

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  zwsilva · Member · Dec 30, 2015 at 6:45 pm

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  I’ve been trying to create a new site, but the page seems to be glitching – I click through choosing a theme, but then the next step appears underneath the original step and I can’t click anything. Help!

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  dhenrydc · Member · Dec 30, 2015 at 7:06 pm

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  I’m haing the same problems. Tried 3 web browsers:
  – Chrome 47.0.2526.106 m
  – Firefox 38.0.5
  – IE 11

  At Step 1 of 4, after picking a theme, screen shifts back to top of page and stays at step 1. Same if you pick SKIP. Keep trying and eventually step 2 of 4 is shown overlayed on Step 1.

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  timethief · Member · Dec 30, 2015 at 7:06 pm

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  I’ve been trying to create a new site

  What is the URL starting with http://?

  You cannot create a site without a theme.
  You can always switch themes later.
  Are you clear on that?

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  timethief · Member · Dec 30, 2015 at 7:10 pm

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  I see another thread with the same issue at https://en.forums.wordpress.com/topic/cant-create-new-blog-12?replies=2

  That is why I typed modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  dhenrydc · Member · Dec 30, 2015 at 7:10 pm

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  Problems happen when tarting at
  wordpress.com
  without logging in and clicking on “Create Website” or “Create Blog”.

  I notice now when I do that it goes to a new interface (“step 1 of 5”) with different theme options listed. Are you guys in the middle of upgrading?

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  dhenrydc · Member · Dec 30, 2015 at 7:14 pm

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  Same happens when I try to create a new website from my site page:
  https://wordpress.com/stats/day

  and hit “Create site”:
  https://wordpress.com/start/themes

  I get “Step 1 of 3” and any theme I click causes page to scroll back to top, and nothing changes.

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  zwsilva · Member · Dec 30, 2015 at 8:51 pm

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  @dhenrydc Thank you for providing a clearer explanation of the issue, I wrote the original post in a hurry. That is exactly what is going on when I try to create a page – each step superimposing on the previous one. Sometimes clicking doesn’t lead anywhere either.

  @timethief Yes, that appears to be the same issue. Thanks for adding the modlook tag.

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  timethief · Member · Dec 30, 2015 at 8:55 pm

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  Let me inject this here as it may apply to some of you.

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/
  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654
  (c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/
  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

  5. Try using another browser.

  6. If you are not successful please provide this specific info:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
  (c) Exactly what you experience including exactly what any error reports you receive state.
  (d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.

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  kokkieh · Staff · Dec 31, 2015 at 3:34 pm

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  Hi there, everyone

  There was a problem with the new site pages yesterday, but it should be fixed now.

  Please clear your browser cache and try creating a site again, and let me know if you’re still having any problems with this.