Trouble transferring site ownership

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  direrael · Member · May 30, 2018 at 5:52 pm

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  Hi there! I’ve created a site with WooCommerce/Jetpack for a client. It’s up and running, but when she tries to, for instance, create shipping options in WooCommerce, it tells her that she must contact the site owner (me). So we created a wordpress.com account for her and linked it to the site. I do not have this site listed under me on my wordpress.com account, and yet we are still getting the message that I am the site owner. At this point I’m not really sure what other steps I need to take to remove myself as the site owner. Any advice? Thanks so much!

  The blog I need help with is: (visible only to logged in users)

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  mommyhive · Member · May 30, 2018 at 6:04 pm

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  Hi there,

  To change the owner of a Jetpack site you need to log into the WP-Admin dashboard, click on the Jetpack plugin, and disconnect it. Then log into the new WordPress.com account and reconnect Jetpack.
  If you need more help with that, please contact Jetpack support directly, here:

  Contact Support

  https://en.forums.wordpress.com/topic/how-to-transfer-ownership-of-a-site-to-another-wordpress-account/

  Hope that helps.

  Thank you

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  direrael · Member · May 30, 2018 at 9:50 pm

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  Thanks for the reply. Unfortunately, even though I logged out and the client registered a new account and logged in with that, Woocommerce still lists me as the site owner. :(

  I’ll try the Jetpack support link for sure!