Trouble viewing images

• 

  celiaknox · Member · Apr 19, 2014 at 4:15 am

  • Copy link
  • Add topic to favorites

  A few times, I have had viewers tell me that when they click on an image (picture) on my site, they have had trouble viewing it. One comment was that only a thumbnail of the picture appears, another said that photos from a gallery appear overlapped when clicked and viewed as a slideshow. I don’t have these problems when I look at my own site. What could be the problem?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Apr 19, 2014 at 10:27 pm

  • Copy link

  What the viewers are describing is connectivity issues or browser related issues ie. the visitors reporting this have issues at their end of things and not issues with your blog.

  Here is a checklist you can share with them.
  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/

  (a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
  http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
  http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm

  (b) Make sure that you have both third-party cookies enabled and JavaScript enabled
  http://en.support.wordpress.com/third-party-cookies/
  http://www.google.com/adsense/support/bin/answer.py?answer=12654

  (c) Disable all browser extensions or add-ons temporarily.

  (d) Try enabling HTTPS: http://en.support.wordpress.com/https/

  Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions

  4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.

• 

  celiaknox · Member · Apr 21, 2014 at 12:58 pm

  • Copy link

  Thanks for your help! Much appreciated.