Trouble with Domain

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  howtodisneylandgal · Member · Sep 16, 2018 at 10:35 pm

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  I setup a domain with WordPress spent the money and everything. At the time I didn’t finish and save some of my website setup stuff. Now it wants me to recreate which fine because I didn’t save but now I can’t move forward with the domain I purchased. is it technically a transfer if I set it up with WordPress?

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  torres126 · Member · Sep 17, 2018 at 5:59 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  staff-zinnia · Staff · Sep 17, 2018 at 1:09 pm

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  Good morning folks :)

  howtodisneylandgal – no worries. We will get you sorted out.

  Could you please tell me what domain you’re inquiring about?

  I’m asking because there isn’t a history of any domains, upgrades, or purchases being made on the user account that you’re contacting us from. Thanks!

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  howtodisneylandgal · Member · Sep 17, 2018 at 1:41 pm

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  Yes the domain is howtodisneyland.blog
  I do have an old WordPress blog just the free version that’s connected to this email (email visible only to moderators and staff) I don’t know if it may be connected to that one. My bank account has been charged and the page does exists I just need to be able to post on it through WordPress now.

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  thesacredpath · Member · Sep 17, 2018 at 11:22 pm

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  Hi there, the howtodisneyland.blog domain name is associated with the wwwutah username. Is that your account also? If so, it looks like on the 13th of this month, the Premium Plan was purchased and all looks good.

  You can work on and administer that site when logged into the wwwutah account.

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  howtodisneylandgal · Member · Sep 17, 2018 at 11:27 pm

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  That is my old one. I’ll need to check that out. is there anyway I can connect it to my new username?

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  gemmacevans · Member · Sep 18, 2018 at 9:17 am

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  is there anyway I can connect it to my new username?

  I recommend trying to login as wwwutah first, to check you can still access that account. Once logged in, you should be able to transfer ownership of the site itself to howtodisneylandgal with these steps:

  https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/

  And then transfer the domain to howtodisneylandgal:

  https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/

  This will mean the site can be managed through howtodisneylandgal (rather than wwwutah) going forward.