Trouble with login

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  suviiollc · Member · Apr 20, 2017 at 8:00 pm

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  Hi…I can login using my admin email and pw into wordpress and check stats and other details. However, when I try to add a user, it takes me again to new login page, where my admin login email and pw doesn’t work !! Also when I try to install updates, it gives me error messages. Thanks…

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 20, 2017 at 8:01 pm

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  That site on our WordPress.COM servers. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  suviiollc · Member · Apr 21, 2017 at 1:16 am

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  I’ve posted the issue on wordpress.com !!

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  timethief · Member · Apr 21, 2017 at 3:11 pm

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  suviio.com is a wordpress.ORG software installs on paid hosting, hosted by Incapsula, not by wordpress.COM
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins.

  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/