Trouble with unlocking Automattic

• 

  dajungie · Member · Sep 13, 2019 at 5:17 am

  • Copy link
  • Add topic to favorites

  Hello! I recently cancelled a Premium plan and the domain to be under wordpress, to trasnfer to Bluehost. However, Bluehost is saying that I need to unlock the domain and disable the domain privacy from current registrar and it says its from Automattic. Because I cancelled, I can’t find it in my account settings. Please advise. Thank you so much! – Christine

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Sep 13, 2019 at 2:28 pm

  • Copy link

  Hi –

  It looks like you transferred christineoh.com in to WordPress.com. We took over as the domain registrar. It’s not possible to transfer this domain again, for 60 days. That’s not our policy but rather an ICANN regulation that all domain registrars have to abide by.

  So, this is what we can do.

  I will restore the domain to your account now so you don’t lose it through the expiration process. We remain the domain registrar. You can point it to blue host by simply editing the DNS records through your WordPress.com account. That points the site to blue host.

  https://en.support.wordpress.com/move-domain/change-name-servers/

• 

  dajungie · Member · Sep 13, 2019 at 3:37 pm

  • Copy link

  Ah thank you so much! I don’t see christineoh.com in my account as of right now but will check again later. Unfortunate that it’s 60 days but oh well, that was on me. Thanks again!

• 

  staff-blorbo · Staff · Sep 13, 2019 at 4:44 pm

  • Copy link

  We’ll still need payment for the domain since it was originally refunded. :)

  I have sent the $18 request to the email address on your account.

  Please let us know when that has been paid, and we’ll return the domain to your account.

  This is time-sensitive, as there is a 5-day grace period after domain cancel, of which there are 4 days left. After that, we cannot guarantee you’ll be able to re-register the domain.

• 

  dajungie · Member · Sep 13, 2019 at 5:12 pm

  • Copy link

  Sure, just paid!

• 

  dajungie · Member · Sep 13, 2019 at 6:05 pm

  • Copy link

  Please let me know when it’s returned! Thanks!!

• 

  staff-zinnia · Staff · Sep 13, 2019 at 7:32 pm

  • Copy link

  The domain is restored. Can you double check that it’s visible under My Sites tab in your dashboard?

• 

  dajungie · Member · Sep 13, 2019 at 7:40 pm

  • Copy link

  Okay perfect, it shows and I just changed the name servers to point to bluehost. Thanks!

• 

  dajungie · Member · Sep 13, 2019 at 7:41 pm

  • Copy link

  So to confirm, I can’t transfer it to bluehost until November 12th, 2019, 60 days from now, correct?

• 

  staff-blorbo · Staff · Sep 13, 2019 at 8:14 pm

  • Copy link

  Yes, that is correct.