Troubles with eCommerce plugin
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We pay for a monthly subscription with Woocommerce for our online store, however we having a continuous issue with how the customer receives our online video courses once they have purchased them through our website.
We have been using Vimeo to host our courses and on the ‘product’ page on woocommerce, under downloadable/virtual products we are putting the vimeo url link to that course. The intention being that then when a customer purchases the product, they should click on it in ‘my downloads’ on ‘my account’ and be able to view the link.
We tested this internally and it worked. However, It has since been brought to our attention that customers are instead, just getting a blank ,unopenable file download onto their device, instead of the intended function of being redirected to the video link.
Please advise why this is and how it can be solved. As we do not want to be paying a monthly fee for woocommerce when the main ecommerce function of our store, the customers receiving their purchased products, is not workingThe blog I need help with is: (visible only to logged in users)
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Hi angeliqueesa,
These forums are where we provide support for WordPress.com sites so I recommend opening a support ticket from your WooCommerce dashboard:
https://woocommerce.com/my-account/tickets/
Thanks!
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Hi there, you’ve posted to the support forums for sites hosted on WordPressdotcom.
If you have a monthly subscription with Woocommerce, you’ll want to contact them directly for assistance at https://woocommerce.com/my-account/create-a-ticket/ You will need to be logged in with the account that owns the subscription.
Best wishes.
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