Troubles with Logging In for Age Gate Editing

  • Unknown's avatar
    greencrossprofessional · Member ·

    Hello,

    I signed up using Google, so you just press the button and choose the correct account. I added an Age Gate plug-in and put an image on it that I’d like to remove, but when I try to edit it makes me log in again and says my email isn’t registered…but it is. It’s the right email in settings. I’m so baffled. Please help!

    Thanks,
    Meg

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kosiew · Member ·

    hi,

    Your website does not look like it is hosted on WordPress.com.
    We’re able to help only with websites hosted on WordPress.com.

    To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

    WordPress.com vs. WordPress.org

    You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
    https://wordpress.org/support/

    You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
    https://wordpress.org/support/register.php

    Your hosting provider customer support may also be able to help you.

    Hope this helps

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