Troubleshooting
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Hello! I was using an Elementor Pro subscription for building a site, but after I decided to purchase the Creator plan on WordPress because I found a PHP theme that I liked. Unfortunately, something happened, and I got two links instead of one, and both of them have problems, displaying an error. I don’t care about keeping those links as I am just playing around with my ideas for now, and there isn’t critical information lost. Anyway, I wanted to ask if it’s possible to delete both links and create a new one where both subscriptions – Creator and Elementor Pro – will be available. Thanks.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hey there,
It looks like you canceled both existing site’s Creator plans. You can go ahead and delete these sites by visiting Settings > General > Delete your site permanently. We also have a great help document here on this process:
This guide explains how to shut down your WordPress.com site and erase all of its contents permanently. How to Delete Your Site ⚠️ Deleting a site permanently removes it and you’ll never be able to re-use its WordPress.com address (such as yourgroovysite.wordpress.com). To permanently delete your WordPress.com website, follow these steps: Consider if you need to deletOnce the sites are deleted, you can sign up for a fresh new site and connect your Elementor Pro plugin:
Hope this helps!
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