Troubling access to my account

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  charlestonreia · Member · Aug 22, 2019 at 11:06 pm

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  Looks like wordpress doesn’t have any phone or chat support. Someone now how can I access my account if the email and password did work?

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  staff-blorbo · Staff · Aug 22, 2019 at 11:48 pm

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  What is the URL of the site you’re trying to access?

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  charlestonreia · Member · Aug 23, 2019 at 1:49 am

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  Thank you for your reply. The URL of the site you’re trying to access is
  http://www.charlestonreia.com

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  charlestonreia · Member · Aug 23, 2019 at 1:58 am

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  Please help me to get access to my account http://www.charlestonreia.com
  I have been trying to communicate with WordPress and you are the first person helping us

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  kokkieh · Staff · Aug 23, 2019 at 6:34 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it, nor does the community who make the open source WordPress software that you’re using on that site.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please contact your hosting provider directly.