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Forums / Troubling accessing second account/email

Troubling accessing second account/email

  • Unknown's avatar
    lannan23 · Member · Feb 28, 2016 at 8:16 pm
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    I created a separate account (not the one I’m using to write this post) a few years ago under an email address that no longer exists. I wish to access it to delete the site I created with it. Just tried filling out an “account recovery” form, but it will not let me move forward without proof of ownership – which I cannot provide since I have no access to any WordPress emails I received on that address and I made no purchases. What can I do?

  • Unknown's avatar
    timethief · Member · Mar 1, 2016 at 6:42 pm
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    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account. You have to contact the site’s actual owner and have them transfer the blog to your username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and delete the site https://en.support.wordpress.com/delete-site/ or make the site visibility private. https://en.support.wordpress.com/settings/privacy-settings/

    The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

    http://NAME_OF_BLOG.wordpress.com/wp-admin/

    * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

    There is a single email address that can be used on only one username account and not on any others, regardless of how many blogs are registered under that username account. The blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account

    For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address

    Also, consult these guides:
    https://en.support.wordpress.com/email-address/
    https://en.support.wordpress.com/email-notifications/gmail-issues/

    This support doc https://en.support.wordpress.com/passwords/ covers how the blog’s owner can change or reset their account password, and keeping their WordPress.com account (and other online services) secure. See also Selecting a Strong Password https://en.support.wordpress.com/selecting-a-strong-password/

    After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then you need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If the log-in information is lost you need to visit https://en.wordpress.com/wp-login.php?action=lostpassword

    If you check each and every possible email address and account and are not successful gaining access to the blog(s) then the blog’s owner must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

  • The topic ‘Troubling accessing second account/email’ is closed to new replies.

Tags

  • account access
  • Account Recovery
  • delete site
  • email
  • email address
  • help
  • update email

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 10 years
  • Latest reply from lannan23

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