Try cancel upgrade premium

  • Unknown's avatar

    I tried to cancel my upgrade to premium and when i click on confirmation in the email I received, it show me contact the support team. I want to cancel the upgrade premium. Thank you.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hello there! I removed the free Premium trial subscription connected with your site: memoriartefotografiafestainfantil.com.

    However, I left your domain and mapping for memoriartefotos.com in place. These did incur a charge of $18. I didn’t want to cancel those without hearing from your first, as that deletion is permanent.

    If we cancel your newly-registered domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again once canceled.

    If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > My Domains in your dashboard.

    For more information on using the domain elsewhere, please see:
    http://en.support.wordpress.com/domains/move-domain/

    However, if you don’t want this domain at all, please let me know and we can move forward with the cancellation.

    Looking forward to hearing from you. Thanks very much.

  • Unknown's avatar

    Thank you for your help. I want to cancel only the domain memoriartefotografiainfantilcom

    The memoriartefotos.com I want to keep as my main domain with the annual charges.

  • Unknown's avatar

    Perfect. Thanks for letting me know. I will leave that custom domain as-is. Best of luck with the site. Please let us know if you have any other questions. Thanks much!

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