try to go to cpannel to maake changes to my website

  • Unknown's avatar
    meke743 · Member ·

    I don’t remember my pass code to get in to my cpannel website to make changes, the system ask me to type my email which is (email visible only to moderators and staff) I do it! then they said for me to go to my email but noting show no email I don’t receive the email

    I don’t have a site linked to this WordPress.com account

  • Unknown's avatar
    stevenlinx · Member ·

    Hi there,

    It appears that you’re using the open source WordPress.ORG software hosted at another hosting company (WordPress.COM doesn’t use cPanel). Please keep in mind, these forums here at WordPress.COM are for WordPress websites hosted and managed at WordPress.COM

    In other words, if you visit Dashboard.WordPress.COM and the site in question is not listed, then the support does not belong here.
    https://dashboard.wordpress.com

    To get help with your issues, you may want to try posting your question at the WordPress.ORG support forum or to your hosting provider:
    https://wordpress.org/support/forums/

    You can learn more about the differences between .COM vs .ORG here:
    https://wordpress.com/com-vs-org/

  • Unknown's avatar
    cuellin · Member ·

    Hi there!

    Just to add to what @stevenlinx said. For this problem, in particular, you need to contact your hosting provider, as you should be trying to enter the cPanel through them.
    And even if you are actually trying to access your dashboard for your WordPress site, they should be able to help you with that as well.
    If you don’t remember what hosting provider you are using, you can share your URL with us and we’ll try to point you in the right direction.

    Cheers!

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