Trying to activate a new theme

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  drmaiella · Member · Oct 13, 2022 at 11:34 am

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  I am trying to activate Gateway. No luck, said to contact customer service. Also, yesterday I tried to activate a few plugins (for blogs) and it said it could not install. Can I get a little insight please?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  julinedossantos1 · Staff · Oct 13, 2022 at 12:16 pm

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  Hello,

  I have verified that your site is not hosted on WordPress.com. In this case, you use the self-hosted version, the software of which is available on WordPress.org.

  WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org

  This forum is only focused on sites hosted on WordPress.com.

  You can contact your host directly for help with your issue.
  https://help.dreamhost.com/hc/en-us/

  The WordPress.org community forums can be a good place to ask for help with this:
  http://wordpress.org/support/forums

  Hope this information helps