Trying to add a user to a site.

  • Unknown's avatar
    jamestrevenen · Member ·

    I am trying to add users to the site I just created, but one of them keeps saying the user doesn’t exist. But I know that user does, since they contribute to another site.
    When they get the invite email they can’t log into my site at all. Is it because the site they create for is not hosted on WP, but mine is? If so, how can I get them added to mine?

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Hi –

    They will need a WordPress.com account which is different from having an account on WordPress.org. It sounds like that might be the situation.

    Share the username in question here and we can confirm for you.

    Also, your business plan gives you access to 24/7 live chat support. It’s the fastest way to reach us. Of course, we’re happy to help you here from the public forums, but, being asynchronous by nature, it will take longer. To start a chat just go to https://wordpress.com/help/contact/

  • Unknown's avatar
    jamestrevenen · Member ·

    Thanks! I’ll start a chat this weekend and get it all sorted out.

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