Trying to cancel an auto renew

• 

  steventsaustinnet · Member · Dec 22, 2022 at 10:22 pm

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  I got an email:
  Woo! Your subscription for the following products is about to renew.

  Subscription Active on Price
  Measurement Price Calculator N/A 129.00 USD

  By keeping your subscription, you agree to our Terms of Service and have read our Privacy Policy.

  I don’t want this to renew, I found this on google: https://wordpress.com/support/manage-purchases/#automatic-renewal

  However when I go to my purchases, active upgrades, I don’t see anything listed.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · Dec 23, 2022 at 4:42 pm

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  Hi there –

  It sounds like you need to get signed in to the correct account. Once that happens, you’re going to see the option to renew or cancel all upgrades from this page: https://wordpress.com/me/purchases/
  
  The account recovery process is outlined here: https://wordpress.com/support/account-recovery/

  You’ll be able to regain access since you have paid upgrades.