Trying to cancel an auto renewed subscription.

  • Unknown's avatar
    siychrist · Member ·

    I’ve followed the instructions to clock on Purchases, but Im not seeing anything I can click on to cancel my subscription. It’s blank under Active Upgrades, Billing History and Payment methods.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    himanshumehrawp · Member ·

    Trying to cancel an auto renewed subscription.

    It looks like you don’t have any active paid plans on works77.wordpress.com—hence the blank Purchases screen. If you believe you do, try this:

    1. Confirm You’re in the Right Account: Log out and back in with the email you used to purchase.
    2. Check Your Email for Receipts: Look for “WordPress.com” receipts—those confirm the account.
    3. Clear Browser Cache or Try Another Browser: Caching issues can hide content.
    4. If You Still Can’t See Purchases: Use the Help → Contact Support link in your dashboard to ask a Happiness Engineer to verify and cancel any hidden subscriptions.

    With no active upgrades listed, there’s nothing to cancel on that page.

    Support: https://wordpress.com/support/contact/

  • Unknown's avatar
    staartmees · Member ·

    That usually means you are logged in to the wrong account.If and only if that charge is coming from wordpress.com, just go to https://wpchrg.wordpress.com/ to determine that charge. Once determined you can contact the Billing Team.

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