Trying to cancel an old account
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Hi. I am trying to cancel an old WordPress site, that I had the site was called ‘side street chef’ but I changed the name of the site and can’t remember what is was changed the name to, and I cannot find a way to cancel, I do not have the email address that I used for the site or the password,
I have been charged Again for a site that I thought I had cancelled 2 years ago,
I entered these details on the transaction form, but it keeps coming up that there is a problem.
can you please advise me how to cancel this site, to avoid this annual charge
Regards
Peter Graham
07484878698Self-declared URL: @chefpete995
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there, @chefpete995!
We would be happy to assist you with this billing issue.
We can’t offer direct support for billing issues like this here in the forums so I sent you an email so we can help. Can you check your email and confirm you received my email?
Looking forward to hearing from you.
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Hi I have verified the site, but when I try and give the transaction details, I get this message
Regards
Peter Graham
[REDACTED]
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Hi there, @chefpete995!
Please do not share confidential and private information here in the forums – it is visible to all and we want to keep you information safe and private!
The transaction ID looks incomplete there. You should contact your bank to help you locate the full transaction ID.
More on how to locate this transaction ID here:
You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. Direct link to your billing history. View ReceiptsRetrieve a Transaction IDIn Your WordPress.com Billing HistoryOn Your Credit Card StatementRetrieve a PayPal Transaction IDContact PayPal DirectlyVAT ReceiptsFrequently Asked Questions View Receipts You can view your Billing HiPlease share the transaction ID with us via email. I sent you an email that you can reply to with this information. :-)
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Hi, I have contacted my bank and they do not have a full transaction ID number for the payment, which means I cannot fill in the locate transaction form,
Can you please advise me how I can solve this issue
Regards
Peter Graham
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Hello Peter,
Many thanks for reaching back out – it looks like you’ve sent us an email with information that could help here.
We’ll reach back out via email to help with a resolve.
Many thanks for your patience there.
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