Trying to cancel an upgrade

  • Unknown's avatar
    billbaggins47 · Member ·

    Received e mail notice of renewal of upgraded site which l want to cancel, unable access dashboard or support to get help to do this

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    billbaggins47 · Member ·

    I want to cancel renewal and having problems doing this. No access to dashboard or management of account.
    No longer required

  • Unknown's avatar
    timethief · Member ·

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and cancel any upgrade.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

    The refund period for Domain Registrations and Renewals is 48 hours and is clearly stated here. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the exact same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel domain mapping and request a refund from your dashboard > Store > My Upgrades. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Be aware that I typed modlook into the sidebar tags on this thread for a Staff follow-up. If you purchased the domain through wordpress.COM then Staff need to know if you want to use the domain URL on another site or not.

    Please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-doublebassd · Staff ·

    Hi there,

    I would happy to assist you in cancelling your domain. However, the username you have contacted us with does not have a custom domain associated with the account. Do you have another account? if so, post in this thread under that account to verify ownership.

    Then, I’ll be able to take a look and see what I can do to cancel the upgrade.

    Let me know if you have any questions.

    Thanks!

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