Trying to Cancel Premium as I have transfered over to WordPress.org

• 

  carsonyoung0822 · Member · Feb 28, 2015 at 5:59 pm

  • Copy link
  • Add topic to favorites

  I believe I am within my 30 days and Premium was not what I needed for my business website. I’ve transferred over to WordPress.org. I went into my WordPress.com account and canceled. Went to my email and clicked the link and this was the message I received:
  Upgrade not cancelled and refunded. There was a problem refunding your payment. Please contact support.

  Any help is very appreciated.

  The blog I need help with is: (visible only to logged in users)

• 

  shawnajroberts · Member · Feb 28, 2015 at 8:26 pm

  • Copy link

  Hi there!

  Sorry you had trouble with that. I’ve refunded your purchase. It normally takes around a week for a refund to appear on your bank statement.

  Please let me know if there is anything else I can help with!

• 

  carsonyoung0822 · Member · Mar 3, 2015 at 6:49 pm

  • Copy link

  Thank you so much!