Trying to Cancel Recurring Purchase
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Hi, I no longer maintain my wordpress site, so I want to cancel the charge that is recurring on my account. I submitted the cancellation request, received an e-mail to click for confirmation, but when I did that I was taken here: https://wordpress.com/purchases/cancel-problem
And I was given a message saying ‘There was a problem cancelling your purchase. Please contact support for more information.’
I would like to cancel this charge, and then Delete Site, but I can’t delete the site without canceling this purchase. So…I’m in loop and it’s a really bad experience. How can I cancel a purchase?
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To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged
Note: Automattic Inc. https://automattic.com/ owns WordPress.com and other products too likes Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.
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Thank you. I know what the charge is for, that’s not the question – the question is, why when I go to cancel this charge so I can go and delete my site, do I always get an error message saying “There was a problem canceling your purchase. Please contact support for more information.” ? I have one username, I have never heard of or used the other products you mentioned, so I know specifically what this charge is for, I just want it removed and my account deleted so I’m not charged every January for a product I no longer use.
Is there any forum that outlines what other options you have for cancellation when the site continuously returns an error and won’t process said cancellation? When I search the forums I see similar questions but no solutions.
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Please just wait patiently for Staff to respond to you here after they respond to the threads that were tagged with modlook before I tagged this one.
Subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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You’re welcome and not to worry as Staff will eventually work their way forward to this thread and sort this with you.
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Hi there,
I see that you were able to cancel the subscriptions successfully.
Please let us know if there is anymore we can assist you with.
Thanks!
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