trying to cancel site
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Hi – this site is being paid for by my bank card but hasn’t been active for two years. I’m trying to delete it – but it says that I have active upgrades – but I also don’t have access to do this – so I’m being charged £77 annually for a service I’m not using – that I have no way of cancelling. I can’t afford this. As my card details are being used – but I don’t have access to change this – how do I cancel the website and blog?
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hello there,
I will forward your request to the staff to help with this for you. i added
modlookfor fast response -
Hi there, it sounds like you may be logged in on a different WordPress.com account (your username that I see here:
lauraayurvedacorner) than the one which manages your plan.It may be that you have another WordPress.com account for the same site here:
https://wordpress.com/people/team/If you log out of this account
lauraayurvedacornerand log in on the other account, it should let you cancel/refund the purchase from this address:
https://wordpress.com/me/purchases -
Hi, I’ve done all that’s been suggested but it’s not working. Both profiles are defined as “admin” and have no billing history or reference to payments.
I’ve tried logging into WordPress using every email address I have and none of them are recognized.
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Hello there,
What are the email addresses you’ve tried?
Only staff will be able to see this information.
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(email visible only to moderators and staff)
(email visible only to moderators and staff)These are the only two emails I’ve used for a number of years.
All the Best,
Laura -
Thanks! Just to check, what error do you see when you try logging in with either of those email addresses?
Did you receive any receipt from WordPress.com regarding the payment to one of these two email addresses? The receipt may have gone into your spam folder.
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Hi, the first I saw of it was via my bank transactions online as haven’t seen a bill in my inbox in either account. I’ve just done a search in my junk folders and the bill for the recent payment has come up. I’ve clicked on the “manage subscriptions” link but it still says there are no bills or payment plans to manage, so I’m still unable to cancel or change anything.
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Hi there,
The second email address is the email connected to the account you are trying to regain access to. Do you still have access to that email?
If you don’t have access to your account or forgot the password, you can request a new password by entering your email address here:
http://wordpress.com/wp-login.php?action=lostpassword
Please carefully follow the instructions. You’ll receive an email during the reset process, so make sure that you read it for instructions. If you don’t receive the email right away, check your spam folder, as well, because the confirmation email can end up there.
Once you’ve reset your account password, you can see our suggestions for choosing a strong password here:
http://en.support.wordpress.com/selecting-a-strong-password/
If you do not have access to that email anymore, you should be able to claim ownership through the transaction ID that was printed on your bank statement from the recent charge:
https://en.support.wordpress.com/transaction-id/
With that ID, we can both assist you with regaining access to your account, or at the very least, canceling and refunding the charge. Let us know if you have that trans ID and we’ll email you with the details (don’t post that information in the thread)
Cheers,
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Hi, I have the transaction ID from my bank statement. You said not to post it here. Please let me know where I need to send it and a refund and cancellation of the account would be greatly appreciated. All the best, Laura
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You need to use account recovery to get a new password and regain access to the account that purchased the upgrades.
https://wordpress.com/support/account-recovery/ -
Hi there,
I just sent you an email asking for the transaction ID.
Please reply to that email with the trans ID and post in this thread indicating that you have responded. We’ll be able to confirm everything from there.
Thank you!
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