Trying to change e-mail adress

• 

  admoment · Member · May 18, 2017 at 10:46 am

  • Copy link
  • Add topic to favorites

  Hi

  I’m trying to change the e-mail address connected to this account. I’ve tried changing it in the settings, but the confirmation e-mail doesn’t show up. I’v also checked the spam filter, but no luck. Any idea what could be wrong?

• 

  mommyhive · Member · May 18, 2017 at 10:50 am

  • Copy link

  Hi,
  Please confirm if you have tried the options in the below link.
  https://en.support.wordpress.com/email-address/

  Thank you.

• 

  admoment · Member · May 18, 2017 at 10:58 am

  • Copy link

  Hi

  I have looked through the options on that link and as far as I know there is no other account registered to the new e-mail address. the link to contact Support leads back to posting in the open forum, leaving me back here.

  The problem seems to be never receiving the confimation/finalizing e-mail.

  Thank you

• 

  mommyhive · Member · May 18, 2017 at 1:18 pm

  • Copy link

  Hi,
  I have tagged this thread with modlook tag in the sidebar for staff attention.
  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  In the meanwhile please check other folders like updates,promotions in your email and also please check if the email address you have entered has the right spelling.

  We appreciate your patience.

  Thank you.

• 

  staff-zinnia · Staff · May 18, 2017 at 7:19 pm

  • Copy link

  admoment –

  Do you have access to the current address listed at wordpress.com/me/account? I’ll send an email there so we can look at this for you.

• 

  admoment · Member · May 19, 2017 at 6:26 am

  • Copy link

  Currently it lists the new requested email, but with the following message under it:

  There is a pending change of your email to <email>. Please check your inbox for a confirmation link.

  I could click cancel there if you would rather see the old existing email address instead.

• 

  staff-zinnia · Staff · May 19, 2017 at 2:39 pm

  • Copy link

  It’s possible that your network is blocking our email before it ever reaches your email account. Are you doing this from a work or school computer by chance?

• 

  admoment · Member · May 22, 2017 at 6:05 am

  • Copy link

  This is from a work computer, yes. I’m quitting and need to transition access to my colleague before I leave.

  I will contact IT to see if they can help me find anything in the spam filter.

• 

  staff-zinnia · Staff · May 22, 2017 at 6:22 pm

  • Copy link

  Thank you, please let me know if the email is found. OR if they remove a spam filter that will allow it to come through.