Trying to change my card for my subscription

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  hotmistressdesi1 · Member · Jun 13, 2017 at 1:23 am

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  I can’t log in to get my card updated and it is set to expire.

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  antonyagnel · Member · Jun 13, 2017 at 6:23 am

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  To recover your account, you can follow the instructions at https://en.support.wordpress.com/account-recovery/

  Hope that helps.

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  gemmacevans · Member · Jun 13, 2017 at 12:29 pm

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  Hi hotmistressdesi1,

  The account you are logged in to doesn’t own any upgrades. What is the URL of the site you need to renew the upgrades for?

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  hotmistressdesi1 · Member · Jun 13, 2017 at 4:36 pm

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  [redacted]

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  timethief · Member · Jun 13, 2017 at 4:44 pm

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  Change Credit Card Details https://en.support.wordpress.com/change-credit-card-details/

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  gemmacevans · Member · Jun 14, 2017 at 8:01 am

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  Hi hotmistressdesi1,

  devianttemptations.com is owned by psptonya — you will need to log in to that account and renew the domain from the Manage Purchases page.

  If you have any problems, just log in as psptonya and reply here.

  Thanks!

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  hotmistressdesi1 · Member · Jun 15, 2017 at 4:21 pm

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  gemmacevans….

  I no longer have access to that email account. I DO however have the card that was used to purchase it. How can you help me? I cannot log into that email account as I no longer have access to it. I can answer other questions in relation to logins and security.

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  timethief · Member · Jun 15, 2017 at 5:07 pm

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  This is the support forum and our Support Staff cannot assist with Account Recovery; only Account Recovery Staff can assist. You have to start by recovering the account. Please use the account recovery form
  https://en.support.wordpress.com/account-recovery/

  Recover Your Account

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  gemmacevans · Member · Jun 16, 2017 at 11:27 am

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  Hi hotmistressdesi1,

  As timethief suggested, please fill out the Account Recovery form — you can also specify an email address for us contact you.

  Once you’ve done that, we’ll be in touch if we need any more information.

  Thanks!

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  hotmistressdesi1 · Member · Jun 16, 2017 at 1:35 pm

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  I have completed the Account Recovery form and in that I included a separate email address for you to contact me.

  Thank you

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  gemmacevans · Member · Jun 16, 2017 at 3:32 pm

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  Hi hotmistressdesi1,

  Thanks — I checked and we haven’t received an Account Recovery request for the other account. Please resubmit when you can to make sure we receive it.