trying to change password – LINK not provided in confirmation email
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HI, I’ve changed my password on my settings. It sent me an email – fine. THERE IS NO LINK IN THE EMAIL. But my account now says the change is PENDING until I click the link. None of the ‘help’ pages help. Can anyone help? Since there aren’t any actual human beings working at WordPress to help clients…
The site I need help with is kaywritesheretoo.wordpress.com.
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Hi
I’m trying to subscribe to a WordPress blog. WordPress tells me my email address is not valid (it is. I’ve been using it for almost 20 years). But, just to play the game, I changed my email address within the settings of my own WordPress account. They still say this other email address is not valid (it is, I’ve been using it as my business account for about 15 years).Can anyone help? Why is WordPress blocking my perfectly valid email addresses?
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Hi there:
Please refrain from starting multiple threads with your questions. I’ve merged them together and will respond here: https://wordpress.com/forums/topic/trying-to-change-password-link-not-provided-in-confirmation-email/
Updating your password when you’re already logged into your account doesn’t send an email, so did you instead change your email address? I’m showing that you changed your account email address earlier today. Were you having problems with your current email address or your previous email? What site were you trying to subscribe to? Once we have that information, we’ll be better able to advise.
Thanks!
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Kay Leitch <(email visible only to moderators and staff)>
11:02 (10 hours ago)to WordPress.com
Hi, thanks for your email. I apologise – I did write “password” when I meant “email”. I’m sorry for the confused this caused. This was due in part to my stupidity, and in part to the sheer frustration of trying for hours to get WordPress to consider my emails “valid” when I’ve been using both for over a decade.
Here is the problem: I am registered with WordPress as kaywritesheretoo.wordpress.com (I’m also registered, separately, as part of electrikinc.wordpress.com). WordPress has always refused to accept my personal email address and so I have had to use one specially set up for WordPress.
I am trying to subscribe to: http://www.pamgrout.comWhenever I try to subscribe to this, using either my valid personal email address, or my valid business email address, WordPress gives me this message:
Your subscription did not succeed, please try again with a valid email address.
This is confusing because both my email addresses are completely valid. I seldom look at the email address especially set up for WordPress but I thought that might be the problem, so I decided to try and change it to my personal email account which I use every day. When I tried to change my email address on WordPress to my valid personal email, it tells me I can’t change to that email address because it already exists (yes, it does – it’s mine and has been every day for about 20 years).
Okay, I thought, I’ll try my other – business – email address. So, I tried changing it to that. I finally succeeded though this took a while – which is when I contacted you.
However, when I try to subscribe to wwwpamgrout.com, WordPress still refuses to accept that email address as “valid”, too…
The only reason I tried changing my email address was because WordPress refused to accept my personal one (no reason given – and “already in use” is ludicrous when it’s me who is already using it). However, WordPress still gives me the above message whenever I try to subscribe to pamgrout.com with ANY email address. This is what I need help with. Can you help with this? Is there a particular reason 1) why WordPress won’t let me use my own personal email address; and 2) yet still won’t accept any email address I put in for this subscription?
I look forward to hearing any solutions you may have. Thank you for your time.
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Hi, thank you for your message.
I have tried (email visible only to moderators and staff) (my personal email). WordPress won’t accept it.
I changed the email address on my WordPress account from (email visible only to moderators and staff) to (email visible only to moderators and staff) (because that is my business email and I use it more often. the kaywriteshere@gmail was only created because WordPress would not accept my personal email address and continues to call it “invalid”.)
When I tried to subscribe to the site with (email visible only to moderators and staff), WordPress told me that was “invalid” too.
I’m running out of email addresses…
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Hi there,
You cannot change it to your personal email as that address is associated with another account.
Can you please share the complete error message you’re getting when you try to follow that site? If you prefer to grab a screenshot you can quickly do it with https://snipboard.io/
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Hi, thanks for getting back to me. I believe the other account my personal email address is associated with is an old one I may have started many years ago and have lost the details for. Is there any way to check that?
In the meantime, here is a screenshot of the message I get when I try to use my email address: (email visible only to moderators and staff) to subscribe to PamGrout.com
/Users/Leitch/Desktop/Screenshot 2021-06-30 at 17.14.33.png
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We can’t see screenshots stored on your computer.
Would you please use https://snipboard.io to share that instead?
As for accessing the old account, we have some options for you at https://wordpress.com/support/account-recovery/
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Hi – apparently my Mac does not support that software and says it cannot take a copy of the screen using your link unless I upload Chrome, Firefox or IE, which I’m loathe to do because of their appalling reputation for data mining.
So – I’m not sure what we do now? Your software can’t read normal screenshots and my Mac won’t accept your uploading suggestions. The message I get from WordPress when I try to subscribe (using (email visible only to moderators and staff)) is still: “Your subscription did not succeed, please try again with a valid email address.”
Can anyone help with this, without seeing a screenshot to prove I’m not telling lies? Any help would be appreciated.
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Hi, just to clarify, we only need the screenshot to see the error message in context; it will give us more details and can help us understand better what’s going on.
If you’re unable to use the snipboard.io page, try just uploading the screenshot to your site’s media library and let us know. We’ll be able to access it from there.
Also, just to confirm, you’re trying to subscribe to the site pamgrout.com by typing in your email address to the subscribe widget in the right sidebar, is that right?
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Hi
Okay, that’s done. Here is a link in case you need it (though I doubt it):
https://wordpress.com/media/kaywritesheretoo.wordpress.comAnd yes, I’m trying to subscribe in the usual Subscribe button on right sidebar in the box provided on PamGrout’s WordPress blog.
Thanks.
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Hi there! After extensive testing, thanks to the great information you were able to share with us, I believe we’ve solved this.
It appears the site itself may have been undergoing some changes (as best we can tell). Those changes appear to have just resolved within the last few minutes.
Here’s what we recommend you do next:
1. Clear your web browser’s saved cache: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache
2. Click this link: https://pamgrout.com
3. Enter your email address to subscribe.
It will look like the same process, but it should work this time around, because it worked for us too. :)
Let us know how it goes.
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Hi! Thankyou! That has worked! I followed your instructions and it subscribed me no problem – thank you very much for your help.
And now, I’m very sorry, but there seems to be another problem! :( When I cleared the cache history (for cookies), that means I have to sign in everywhere again – that’s fine. All normal.
BUT when I tried to get into my WordPress account ((email visible only to moderators and staff)), it’s telling me my password is wrong – which is odd because I don’t recall changing it recently. I have now had to come in via another blog we have called (email visible only to moderators and staff). If I hadn’t had that, there is no way of contacting you (or of saying thanks for solving that original problem) because I couldn’t even see a Forgotten Password button that could help.
Any ideas what I’m doing wrong? (I’m assuming I’m doing something wrong). Is there any way I can reset the password for my blog (email visible only to moderators and staff)?? Sorry to give you more hassle.
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My apologies! Please disregard previous email – I have now managed to get in to my own blog site! (I had missed out a letter in my user name). Sorry for wasting your time.
But, thanks again for helping solve the original problem.
Regards, Kay -
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