trying to close my account but saying I have active purchases

  • Unknown's avatar
    spprtsparkles · Member ·

    I have now had this notification for 24 hours. Please close my account.

    We are still in the process of removing one or more of your sites. This process normally takes 15-20 minutes. Once removal is completed, you should be able to close your account from this page

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    In order to close your account and site, we need to downgrade your site.

    We must confirm that you understand:

    1. Any content (pages, posts, media, comments, etc) added after adding outside themes and plugins will be lost.
    2. Any custom content created by plugins and themes will not be carried over.
    3. Plugins and third-party themes can no longer be used.
    4. The site will revert to using the old theme.

    Please make backups, and ensure you have your content ready to re-upload if needed. We can proceed once you’ve confirmed.

    Thanks,

  • The topic ‘trying to close my account but saying I have active purchases’ is closed to new replies.