Trying to contact a person!

  • Unknown's avatar
    madmommyx3 · Member ·

    I need to speak to someone about money taken from my account. How do I teach an actually person?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    staartmees · Member ·

    If you don’t know what a billing is about, you can check it at https://wpchrg.wordpress.com/.
    You find on the same page a form to contact the Billing Team.

  • kokkieh · Staff ·

    Hi there,

    The account you’re using to post here has never bought anything from us, and we don’t even have a credit card on file for you. So if you’ve been charged, it’s for an upgrade in another account.

    If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/ as explained above – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.

    You’ll then also have the option to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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