Trying to contact you to get help to log into my existing website www.naturally4u.co.nz

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  jlojojo · Member · Jul 16, 2020 at 4:35 am

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  I cant get access to my website and having trouble getting to contact you
  I cant log in to my website and i am not getting an email sent so i can ??>???
  Grrrrr

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  kokkieh · Staff · Jul 16, 2020 at 9:10 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please ask the WordPress.org community for advice at https://wordpress.org/support/forums, or contact your hosting provider, Siteground, instead.