Trying to debug my site

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  inspirephotoart · Member · Sep 15, 2020 at 3:57 pm

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  Hello, My site is operating very slowly. It says it is due to a Jetpack Connection failure. I have tried to fix, debug and reconnect on many occasions. Could you please help?
  Thank you,
  Tonya

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  staff-blorbo · Staff · Sep 16, 2020 at 6:46 pm

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  What is the URL of the site with the problem?

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  inspirephotoart · Member · Sep 16, 2020 at 11:01 pm

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  It is http://www.inspirephotoart.com

  Thanks so much!

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  staff-totoro · Staff · Sep 17, 2020 at 3:21 am

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  You mentioned a Jetpack connection failure but when I look in the Jetpack debug tool I see that your site seems to be connecting at this time: https://tools.jetpack.com/debug/?url=inspirephotoart.com

  I noticed that inspirephotoart.com is hosted at Bluehost, and not directly on WordPress.com. Have you contacted Bluehost support for a closer look at your site issue? https://www.bluehost.com/contact

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  inspirephotoart · Member · Sep 17, 2020 at 1:12 pm

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  Connection test failed (#http_request_failed: cURL error 28: Operation timed out after 10002 milliseconds with 0 bytes received)

  This is an error that keeps coming up on the site health screen. I did talk to Bluehost a couple of times. They said it has to do with the software.
  Thanks again!

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  staff-totoro · Staff · Sep 17, 2020 at 8:51 pm

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  Please try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

  This will clear out Jetpack’s settings, and it should work properly after a reinstall.

  If that doesn’t work, please contact Jetpack Support at https://wordpress.org/support/plugin/jetpack/

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  inspirephotoart · Member · Sep 18, 2020 at 2:51 am

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  Thanks for the suggestion, I did do that twice actually. I did do that twice, and that link brings me to this a forum where I can submit my inquiry. This is starting to feel cyclical. ; )

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  kokkieh · Staff · Sep 18, 2020 at 6:14 am

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  Hi there,

  Based on the error I see for your site in the Jetpack debugger, the issue is with your domain’s DNS, and sure enough if I check that:

  https://www.whatsmydns.net/#NS/inspirephotoart.com

  I see an indication that DNS isn’t resolving at some domain name servers. I see the same thing if I check the A-records (IPs). If your site is loading slowly, that might also be related.

  https://d.pr/i/Bk0fwZ

  Your DNS is managed by Bluehost, so please contact their support again and ask them to specifically check for any issues with your domain’s DNS.

  Failing that, please contact Jetpack support directly at https://jetpack.com/contact-support/?hpi=1

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  inspirephotoart · Member · Sep 18, 2020 at 12:50 pm

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  Thank you so much! I will contact Bluehost again. I really appreciate it.