trying to delete account

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  annelillis · Member · Oct 8, 2025 at 4:10 pm

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  I am now in a crisis.

  I need to delete my account in order to move on.

  Every time, I try to delete, it tells me I have active subscriptions. I don’t. I have signed in and out. I have tried and re-tried. I am quite shocked that something so basic could be so impossible. Please help me!!!!

  I needed to do this three days ago and I am stuck and I have assignments to move forward with!!!

  The blog I need help with is: (visible only to logged in users)

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  mukeshoadcom · Member · Oct 8, 2025 at 6:24 pm

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  Hi @annelillis,

  
  I understand this is urgent for you. Account deletion with active subscriptions needs staff help. I’m tagging this with modlook so the WordPress.com team can assist you immediately.

  
  What might be happening:
  You may have an active plan, domain, or other subscription that needs to be cancelled first
  Sometimes cancelled subscriptions take time to fully process
  There might be a pending renewal

  
  To get immediate help:
  Contact WordPress.com support directly:
  Go to: https://wordpress.com/help/contact
  Log into your account
  Select Account or Billing
  Explain you need to delete your account urgently for school assignments

  
  Before deleting, check:
  Go to: https://wordpress.com/me/purchases
  See if any subscriptions are listed as “Active”
  Cancel any active subscriptions first
  Important: Once you delete your account, all your sites and data will be permanently removed. Make sure to export any content you need first.

  
  The staff will be able to check your account status and help you proceed with deletion quickly.

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  annelillis · Member · Oct 8, 2025 at 6:37 pm

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  hi mukeshoadcom,

  Thank you.

  it’s OK now.

  I don’t need to delete.

  thank you for your help.

  I am choosing to stay.

  thank you.