trying to delete site

• 

  lauramclively · Member · Nov 17, 2022 at 7:27 pm

  • Copy link
  • Add topic to favorites

  Hello! I’m trying to delete my site but when I click ‘permanently delete site’ and type in myberkeleybowl.com, it says ‘user cannot delete jetpack site via API.’ Help please!

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  staff-doublebassd · Staff · Nov 17, 2022 at 8:25 pm

  • Copy link

  Hi there,

  Yes, you cannot delete your site from your WordPress.com account because your site is not hosted on WordPress.com. You will need to reach out to your site host to delete your site.

  You also had a domain connection subscription for myberkeleybowl.com connected to myberkeleybowl.wordpress.com which I saw you deleted. However, myberkeleybowl.com is not pointed to your deleted WordPress.com site, but the self-hosted site hosted elsewhere.

  It appears the site is hosted with Go Daddy, so I would reach out to them if you want that site deleted:

  https://www.godaddy.com/help/contact-godaddy-customer-support-20320

  If you are wanting that Jetpack site removed from your WordPress.com account, our support page provides a guide on how to disconnect self-hosted WordPress sites:

  https://en.support.wordpress.com/disconnect-jetpack-sites/

  If you have any questions or trouble with the disconnection, let me know, and I’d be happy to assist. We are able to disconnect them from our end as well.

  Thanks!