trying to delete site

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  conservativesconcerned · Member · Dec 3, 2021 at 8:47 pm

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  Trying to delete an old wpcomstaging.com site. It says I need to contact support…but all it will let me do is ask in the forums.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Dec 3, 2021 at 9:37 pm

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  Hi there! Staff in these forums can help you with this. :)

  Can you let us know what the URL is of the site you want to delete? Once we have that information, we’ll be better able to advise.

  Thank you!

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  conservativesconcerned · Member · Dec 4, 2021 at 1:10 am

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  I am trying to delete http://wyoenddp.wpcomstaging.com/

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  kokkieh · Staff · Dec 4, 2021 at 5:23 am

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  Hi there,

  I see your site used to be on our Business Plan where you had plugins or a custom theme installed.

  Before you can delete that site, we’ll first need to properly downgrade it back to the free plan. This will remove all plugins and third party themes you still have installed, and there is also a risk that any content you added since you first installed plugins may be lost during this process.

  Even if you plan to delete the site, please confirm that you understand this if you want us to proceed with this process.

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  conservativesconcerned · Member · Dec 16, 2021 at 1:37 am

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  I’ve been on the free plan for months.

  Screenshot

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  kokkieh · Staff · Dec 16, 2021 at 4:42 am

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  Your Business Plan expired and is no longer on the account. But your site still has the modifications active that was made when you installed plugins to it on that plan.

  Before you can delete the site, it needs to be properly downgraded to a regular free site and those changes reverted, and we need your specific confirmation before we can start this process.

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  conservativesconcerned · Member · Dec 16, 2021 at 8:47 pm

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  All has been downgraded/removed, and the site is ready to be deleted.

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  staff-totoro · Staff · Dec 16, 2021 at 9:02 pm

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  Thanks for confirming. I have removed wyoenddp.wpcomstaging.com from your account, so the only one remaining is your Jetpack-connected site at wyoenddp.com (hosted at Bluehost)

  Hope that helps. Please let us know if you have any more questions.