Trying to figure out a billing charge

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  stephen2803181 · Member · Jan 2, 2019 at 6:58 pm

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  On December 29th my paypal account was charged $322 for a subscription of some sort, but I have no clue for what. Everything I know about is Free. Can you help? Information follows:

  Billing ID [redacted]
  Status Active |
  Description Your subscription will automatically renew each year. You may disable auto renew at any time from your WordPress.com dashboard.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 3, 2019 at 1:47 pm

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  Hi there,

  In future, please don’t post sensitive info like billing or transaction IDs in the public forums, as that information can potentially be used by others to claim ownership of your WordPress.com account, and perhaps even your PayPal account.

  The billing ID you provided matches a Business Plan and domain on the site red-horse-marketing.blog, which I see renewed recently. Those upgrades and site belong to the username account, renniksms

  If you’d like a refund for this payment, please let me know and I can process that for you. However, we cannot cancel the domain, horse-marketing.blog, unless the account that owns it requests it.

  If you’ve forgotten about that account and would like to regain access to it, please follow our account recovery process outlined here:

  Recover Your Account

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  sskinner1882 · Member · Jan 3, 2019 at 2:26 pm

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  yes I want a refund.

  i also tried account-recovery but didn’t receive email in any of my email accounts. I already knew that the account username is “renniksms”, but couldn’t find my login information. Obviously this is my account or you wouldn’t have my billing information, but I don’t seem to have a way to get in.

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  stephen2803181 · Member · Jan 3, 2019 at 2:37 pm

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  P.S. I tried accessing red-horse-marketing.blog and no such domain exists.

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  supernovia · Staff · Jan 3, 2019 at 10:15 pm

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  @stephen2803181 the domain contact information is unconfirmed, so there’s an issue with the domain right now. But once that’s resolved the site will work.

  We’ll reach out privately to help you recover your account.

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  supernovia · Staff · Jan 3, 2019 at 10:27 pm

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  @sskinner1882 this seems to be another account. We’re reaching out via the address on file with @stephen2803181.

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  supernovia · Staff · Jan 4, 2019 at 6:52 pm

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  @stephen2803181 we reached out yesterday via email. Can you check the address associated with your account? It’s at https://wordpress.com/me/account .

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  stephen2803181 · Member · Jan 4, 2019 at 8:13 pm

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  wordpress.com/me/account says the account is (email visible only to moderators and staff)

  Other emails I have, but don’t know if they are associated are:
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)
  (email visible only to moderators and staff)

  If it is associated with one of these accounts, I don’t have any information for accessing.

  Thank you

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  supernovia · Staff · Jan 4, 2019 at 10:24 pm

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  @stephen2803181 we emailed you at the first address. Can you respond there? We’ll help you regain account access as needed.