Trying to get a refund and cancel my renewal that just happened

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  curtisincorinth · Member · Apr 10, 2023 at 6:00 am

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  My receipt is [redacted]

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Apr 10, 2023 at 6:22 am

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  You can manage your purchases and cancellations yourself, https://en.support.wordpress.com/manage-purchases/

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  fstat · Staff · Apr 10, 2023 at 9:09 am

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  Hi there,

  It looks like that receipt is associated with a WooCommerce.com purchase. Although WordPress.com and WooCommerce.com are both part of the Automattic family, they operate as separate platforms with distinct support teams and procedures.

  To request a refund from WooCommerce.com, please make sure you’re logged in to your WooCommerce.com account, go to https://woocommerce.com/my-account/orders/ and then select the product you want to cancel and get a refund.

  If you have any questions or need further assistance, you can contact WooCommerce.com support directly at https://woocommerce.com/contact-us/

  Thank you for your understanding, and I hope your refund request will be resolved promptly.