Trying to Get Bluehost to Work

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  msieffert · Member · May 12, 2017 at 10:42 pm

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  Hi! I’m trying to get my DNS to forward to BlueHost, but I can’t even see my past purchases in my account. Can I get help locating my purchase and help then getting my DNS to forward to BlueHost?

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  hacchism · Staff · May 13, 2017 at 1:12 am

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  Hi there,

  but I can’t even see my past purchases in my account.

  In this case, it’s possible that you are logging in to a wrong account. Do you remember whether you have another account which is possibly associated with your domain purchase?

  I just tagged this thread so as that WordPress.com staffs can assist you. Please wait for their responses patiently. While waiting for their responses, I recommend you to look for the account which is associated with your domain purchase.

  Thanks :)

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  gemmacevans · Member · May 15, 2017 at 8:51 am

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  Hi msieffert,

  Can I get help locating my purchase and help then getting my DNS to forward to BlueHost?

  carpentersieffert.com is not showing in your account because you cancelled it a few days ago. I can restore the domain but you will need to create a new site in your account for me to restore it back to.

  Once you’ve done that, I can help you update the DNS.

  Let me know if you have any questions.

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  msieffert · Member · May 20, 2017 at 9:13 pm

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  Awesome! I’ve set up a new site, and would love your help updating the DNS. Thank you so much!

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  gemmacevans · Member · May 21, 2017 at 8:33 am

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  Thanks — I’ve restored the domain to your new site and it can now be managed on the Domains page:

  https://wordpress.com/domains/manage/

  and would love your help updating the DNS.

  Sure! We have a guide which has step by step instructions for updating DNS:

  Manage Your DNS Records

  If you have any problems, just let me know and I’ll help you out.