Trying to get into website
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Hello, I am locked out of our website greensatx.org. I know the email and username attached to the account but when I go to forgot my password to change it I do not receive an email with instructions on changing it. We have gone through major turnovers and the employees who where with the company when the site was started are no longer there and the password is no where to be found. Please assist in this matter.
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
With that said, they do have some options for you over at https://wordpress.org/support/article/resetting-your-password/
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