trying to import existing external WP site to wordpress.com site

  • Unknown's avatar
    atsaiprecommercial · Member ·

    I am trying to migrate my existing site to WordPress.com and I’m using the Import > Import Content from WordPress tool, but it says it is already hosted by wordpress.com

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    atsaiprecommercial · Member ·

    I think part of the issue may be that the current site is hosted on a WordPress.com reseller. I want to move this site to WordPress.com itself and get out of the reseller hosting.

  • Unknown's avatar
    atsaiprecommercial · Member ·

    The site is precommercial.com

  • staff-totoro · Staff ·

    Hi there,

    To confirm, you are using the migration option we suggest here?

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    The migration method it sounds like you are describing is one that we recommend if you want to make a “content only” import. Instead it sounds like you may wish to move an exact copy of the site at precommercial.com including all design preferences, plugins, etc. yes?

    If so please use the “Move to WordPress.com” plugin recommended in the guide above, which will migrate an exact copy of your site to the staging address we provide.

    Once the migration is complete, and you have confirmed that the copy we have on WordPress.com is identical to the one you have hosted on domain.com, then you can connect precommercial.com to us, which will seamlessly launch your WordPress.com site in place of the current one.

    Hope that helps. Please let us know if you have any more questions.

  • Unknown's avatar
    atsaiprecommercial · Member ·

    Thanks for the reply — the problem is that my source site is on a managed platform, and I do not have the ability to add plugins. I only have been able to get two ZIP files from the admins: 1) a ZIP of the site files (the PHP files, SQL database, etc. in the standard WP folder structure); and 2) a ZIP file of the XML content.

    Is there a way to upload the raw files to my WordPress.com instance?

  • Unknown's avatar
    atsaiprecommercial · Member ·

    If it helps, it looks like my current (old) WordPress site resides on wpengine.com and my current host is a reseller of WP Engine services.

  • staff-totoro · Staff ·

    Hi again,

    Is there a way to upload the raw files to my WordPress.com instance?

    It it possible, yes. However this method of moving sites is one that we only recommend for experienced web developers. To accomplish this you will need experience with manually modifying your SQL file as well as correctly uploading all core PHP files to your new account via SFTP. Sadly, support staff here does not have the technical experience to help you with this move.

    You do have a few options however. One would be to hire a local developer (who is experienced in manual WordPress migrations) to assist you with this move. It’s common enough that a local developer should be able to help.

    As a second option you may wish to contact our Built By WordPress.com folks, and our team of experienced developers and designers may be able to help with your move, as well as any changes you wish to make before launching the newly-migrated site to replace the current one.

    You can find out more about our Built By WordPress.com program and get in touch with the team here!

    WP
    Built By WordPress.com
    in WordPress.com Support
    3 min read
    Built By WordPress.com is the name of our full website design service program, available to anyone who would like to hire a professional team to build, design, and develop their website for them. Our team of project managers, designers, and developers will work with you to create a customized website presence for your brand and/or business.  Get Started Benefits A dedicated account m

    Hope that helps. Please let us know if you have any more questions.

  • Unknown's avatar
    atsaiprecommercial · Member ·

    I am an experienced web developer, but I am not sure how to get cPanel and SFTP access to my WordPress.com account?

  • staff-totoro · Staff ·

    Thanks for clarifying, that will be very helpful! We do not use cPanel on our managed hosting but you can access SFTP by following the steps here:

    WP
    Use SFTP on WordPress.com
    in WordPress.com Support
    7 min read
    Secure File Transfer Protocol is a secure FTP method to transfer files to and from your site. This guide will show you how to use SFTP on WordPress.com. This feature is available on sites with the WordPress.com Business or Commerce plan. If your site has one of our legacy plans, it is available on the Pro plan. Precautions SFTP is an advanced function for those experienced in editing

    For phpMyAdmin and MySQL access, you can follow the steps here:

    WP
    phpMyAdmin and MySQL
    in WordPress.com Support
    3 min read
    phpMyAdmin and MySQL access are available to administrators with plugin-enabled plans. This feature is available on sites with the WordPress.com Business or Commerce plan. If your site has one of our legacy plans, it is available on the Pro plan. Before Beginning Database AccessWhat if Something Goes Wrong? Frequently Asked QuestionsCan I upload .sql files? What is the file size limit?Ca

    Hope that helps!

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